Terms and Conditions

 

Terms & Conditions – James & Lucy Dublin

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Welcome to James & Lucy Dublin. These Terms & Conditions govern your use of our website and all purchases made through our online store.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions. We encourage customers to read them carefully before making a purchase.

1. Applicability

These Terms & Conditions apply to all orders, purchases, and use of the James & Lucy Dublin website and services.

By placing an order through our website, you confirm that you have read, understood, and accepted these terms.

James & Lucy Dublin reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will become effective upon publication on our website.

2. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate and up to date.

However, despite our best efforts:

  • Minor variations in colour, appearance, or presentation may occur

  • Typographical errors or technical inaccuracies may occasionally arise

  • Product availability may change without notice

James & Lucy Dublin reserves the right to correct any inaccuracies, omissions, or errors and to update information where necessary.

Product images are intended for illustrative purposes and may differ slightly from the delivered item due to screen settings or manufacturing variations.

3. Orders and Payment

All orders are subject to availability and acceptance.

Orders will only be processed after successful receipt of full payment.

Available payment methods may vary depending on your country or region. Customers are responsible for ensuring that their selected payment option is supported and available at checkout.

James & Lucy Dublin reserves the right to refuse or cancel orders in cases including, but not limited to:

  • Suspected fraud or unauthorised activity

  • Pricing or technical errors

  • Product unavailability

  • Incomplete or incorrect customer information

If an order is cancelled after payment has been received, a refund will be issued where applicable.

4. Processing and Delivery

We work carefully to ensure timely processing and delivery of all orders.

Estimated timelines are as follows:

Order Processing

  • Processing time: 1–3 business days

Shipping and Delivery

  • Estimated delivery time: 3–7 business days, depending on destination and courier services

Delivery times are estimates and should not be considered guaranteed deadlines.

Orders may be shipped directly from our international fulfilment partners to ensure efficient delivery and product availability.

James & Lucy Dublin is not responsible for delays caused by:

  • Customs procedures

  • Courier disruptions

  • Weather conditions

  • High seasonal demand

  • Events beyond our reasonable control

Customers are responsible for monitoring shipment tracking information once provided.

5. Returns and Cancellations

Customer satisfaction remains important to us.

Returns and refund requests are handled in accordance with our dedicated Return Policy, which forms part of these Terms & Conditions.

Customers are encouraged to review the Return Policy before making a purchase.

Cancellation requests may only be considered within a limited timeframe after ordering and cannot be guaranteed once fulfilment has begun.

6. Liability

James & Lucy Dublin shall not be held liable for loss, damage, or delivery issues once shipment tracking confirms successful delivery to the address provided by the customer.

Customers are responsible for:

  • Providing complete and accurate shipping information

  • Reviewing order details carefully before checkout

  • Reporting address errors promptly after ordering

We are not liable for delays, failed deliveries, or additional costs arising from incorrect customer information.

To the maximum extent permitted by law, James & Lucy Dublin's liability shall be limited to the value of the purchased product.

7. Intellectual Property

All content displayed on the James & Lucy Dublin website is protected by intellectual property laws and remains the exclusive property of James & Lucy Dublin.

This includes, but is not limited to:

  • Website text and written content

  • Product descriptions

  • Images and photography

  • Branding and logos

  • Graphics and design elements

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

Unauthorised use may result in legal action.

8. Complaints Procedure

We value customer feedback and aim to resolve concerns professionally and fairly.

Complaints or service-related concerns may be submitted via:

info@jameslucydublin.com

Our customer support team aims to respond within 5 business days.

To assist with efficient handling, please include:

  • Your full name

  • Order number

  • Description of the issue

  • Any relevant supporting information or photographs

We will review each matter carefully and work toward a suitable resolution.

9. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable laws.

Any disputes arising from the use of our website or services shall be handled through the appropriate legal channels in accordance with governing legislation.

Where local consumer protection laws provide additional rights, such rights remain unaffected.

10. Contact Information

For questions regarding these Terms & Conditions, please contact:

James & Lucy Dublin
Email: info@jameslucydublin.com

We are committed to providing a secure, transparent, and professional shopping experience for all customers.