Shipping & Delivery Policy


Shipping & Delivery Policy – James & Lucy Dublin

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At James & Lucy Dublin, we are committed to providing a smooth and reliable delivery experience. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms described below.

1. Order Processing

We aim to process all orders as efficiently as possible.

Processing Time

  • Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.

During periods of increased demand, promotional campaigns, or holidays, processing times may occasionally be extended.

Once your order has been shipped, you will receive a confirmation email containing your shipment details and tracking information where available.

Please ensure your contact information is entered correctly at checkout to avoid delays.

2. Estimated Delivery Times

We strive to deliver orders within a reasonable timeframe while maintaining product quality and shipment reliability.

Estimated Shipping Time

  • Average delivery timeframe: 3–7 business days

Delivery times may vary depending on:

  • Destination country or region

  • Courier performance

  • Customs processing

  • Weather conditions

  • Seasonal demand and public holidays

Please note that shipping timelines are estimates only and are not guaranteed delivery deadlines.

While we work closely with our fulfilment and logistics partners, delays may occasionally occur that are outside our direct control.

3. Shipping Origin and Fulfilment

To ensure product availability and efficient order fulfilment, orders may be shipped directly from our international fulfilment partners.

This shipping method allows us to offer carefully selected products and maintain competitive pricing while delivering worldwide.

Depending on your country of delivery, customs procedures, import duties, taxes, or local handling fees may apply.

Any customs charges imposed by local authorities remain the responsibility of the customer where applicable.

4. Shipping Costs

Shipping fees are calculated during checkout and displayed before payment is completed.

Shipping costs may vary based on:

  • Destination country

  • Package weight and size

  • Selected shipping method

  • Promotional shipping offers where applicable

Customers are encouraged to review shipping charges carefully before confirming their order.

5. Delivery Responsibility

James & Lucy Dublin works with professional shipping carriers to ensure secure delivery of all parcels.

Please note the following:

  • Customers are responsible for providing complete and accurate shipping information.

  • Orders marked as successfully delivered according to carrier tracking are considered fulfilled.

  • Once delivery is confirmed by the shipping provider, responsibility for the parcel transfers to the customer.

We recommend monitoring tracking updates closely and ensuring that delivery locations are secure.

If you notice an address error, please contact us within 24 hours of placing your order.

After this timeframe, modifications may no longer be possible as fulfilment may already have begun.

6. Shipping Delays and Exceptional Circumstances

Although we aim to meet estimated delivery timelines, delays may occur due to circumstances outside our reasonable control, including:

  • Customs inspections or clearance procedures

  • Courier delays or operational disruptions

  • Severe weather conditions

  • Public holidays or seasonal demand

  • International logistics disruptions

James & Lucy Dublin is not liable for delays resulting from these external factors, though we will always do our best to assist and provide shipment updates where possible.

7. Lost or Delivery Issues

If your order appears delayed or you experience a delivery issue, please contact our support team.

Where tracking information confirms delivery, customers may be advised to:

  • Check with household members or neighbours

  • Review safe delivery locations

  • Contact the shipping carrier directly for further assistance

Our support team will gladly help investigate shipment concerns where possible.

8. Contact Us

For any questions regarding shipping, delivery, or tracking information, please contact:

James & Lucy Dublin
Email: info@jameslucydublin.com

We are committed to providing a transparent and dependable delivery experience and appreciate your trust in James & Lucy Dublin.