Return Policy
Return Policy – James & Lucy Dublin
Last Updated: Today
At James & Lucy Dublin, customer satisfaction is important to us. We strive to ensure that every order meets our customers’ expectations. However, if you are not completely satisfied with your purchase, please review our return policy carefully.
By placing an order through our website, you agree to the terms outlined below.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
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Items may only be registered for return after they have been physically delivered and received.
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Return shipping costs are entirely the responsibility of the customer, including any international shipping fees, customs charges, or related costs.
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Products must be returned unused, unworn, unwashed, undamaged, and in their original condition.
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All original tags, labels, and packaging must remain attached and intact.
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Items may be tried on for fit and inspection, but may not be worn or used beyond this purpose.
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Orders placed in multiple sizes or variations with the intention of partially returning items are not permitted and may be refused.
We reserve the right to reject returns that do not meet these conditions.
2. Return Request Process
To initiate a return, please follow these steps carefully:
Step 1 – Request a Return
Contact our customer support team at:
Your return request must be submitted within 14 days of receiving your order.
Step 2 – Receive Return Instructions
Once your request has been reviewed and approved, we will provide you with detailed return instructions and the designated return address.
Please do not return products without prior approval, as this may delay or invalidate the return process.
Step 3 – Ship the Item
Customers are responsible for arranging and covering the full cost of return shipping.
We strongly recommend using a tracked and insured shipping service with Track & Trace to ensure safe delivery.
James & Lucy Dublin is not responsible for returned parcels that are lost, delayed, or damaged during transit.
3. Refund Policy
Once the returned item has been received and inspected, we will assess whether it complies with our return conditions.
If approved:
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Refunds will be issued to the original payment method
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Refunds are typically processed within 14 business days following receipt and inspection of the returned item
Please note that original shipping costs and return shipping expenses are generally non-refundable unless otherwise required by law.
If a return does not meet our policy requirements, we reserve the right to decline the refund.
4. Delivery and Address Responsibility
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Please note:
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James & Lucy Dublin is not responsible for parcels marked as delivered according to the shipping carrier’s tracking information.
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Incorrect or incomplete shipping details supplied during checkout remain the responsibility of the customer.
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Any address corrections or order changes must be requested within 24 hours of placing the order.
After this period, we may no longer be able to modify or cancel the shipment.
5. Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us promptly at:
To assist with a quick resolution, we may request:
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Your order number
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Photos of the item received
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Photos of any damage or issue
Our support team will review the matter and work toward an appropriate solution.
6. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer support team:
James & Lucy Dublin
Email: info@jameslucydublin.com
We are committed to providing a professional and transparent shopping experience and will do our best to assist you.