Privacy Policy


Privacy Policy – James & Lucy Dublin

Last Updated: Today

At James & Lucy Dublin, we are committed to protecting your privacy and safeguarding your personal information. We understand the importance of trust when shopping online and ensure that all information shared with us is handled securely, responsibly, and in accordance with applicable privacy laws.

By visiting our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, create an account, or contact us, we may collect certain personal information, including:

  • Full name

  • Billing and shipping details

  • Email address

  • Telephone number

  • Payment information

  • IP address and device information

  • Website activity and browsing behavior

  • Order history and customer support communications

We only collect information that is relevant and necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

James & Lucy Dublin uses your information for several important purposes, including:

Order Processing and Fulfilment

To process, confirm, and deliver your orders efficiently and accurately.

Customer Support

To provide assistance, answer questions, handle returns, and respond to customer service requests.

Communication

To send order confirmations, shipping updates, service notifications, and other relevant information regarding your purchases.

Website Improvement

To better understand how visitors use our website and to improve functionality, performance, and user experience.

Marketing and Promotions

Where legally permitted, we may send newsletters, promotional offers, and product recommendations that may be relevant to your interests. You may unsubscribe from marketing communications at any time.

3. Sharing Information with Third Parties

James & Lucy Dublin respects your privacy and does not sell or trade your personal information.

We may share your information only with carefully selected third-party service providers when necessary to operate our business and provide our services, including:

  • Payment processors

  • Shipping and delivery partners

  • Website hosting and technical service providers

  • Analytics and marketing platforms

These partners are required to handle your data securely and only for the purposes necessary to support our operations.

We may also disclose information where required by law or when necessary to protect our legal rights, prevent fraud, or ensure website security.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Processing and delivering orders

  • Maintaining customer service records

  • Meeting legal, accounting, and tax obligations

  • Resolving disputes and enforcing agreements

Once information is no longer required, it will be securely deleted or anonymised.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, personalise your experience, analyse website traffic, and support marketing activities.

Cookies may help us:

  • Remember your preferences

  • Improve website performance

  • Understand visitor behaviour

  • Provide a smoother shopping experience

  • Deliver relevant advertising and promotional content

You may adjust your cookie preferences through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

6. Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your data

  • Object to or restrict certain processing activities

  • Request transfer of your information where applicable

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us at:

Email: info@jameslucydublin.com

We aim to respond to all privacy-related requests within a reasonable timeframe.

7. Data Security

James & Lucy Dublin takes appropriate technical and organisational measures to protect your information from unauthorised access, misuse, loss, or disclosure.

While no online platform can guarantee absolute security, we continuously monitor and improve our systems to maintain a secure and reliable shopping environment.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page with an updated revision date. We encourage customers to review this policy periodically.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

James & Lucy Dublin
Email: info@jameslucydublin.com

We are committed to handling your information responsibly and transparently.